Stay Connected to Your Customers with Social Inbox

Our latest add-on feature, Social Inbox, officially launches today! πŸŽ‰

As the COVID-19 crisis unfolds around us, you may be receiving more messages than usual from your customers. πŸ“§

To help with this, we’re giving all our users completely free access to Social Inbox until 1 July 2020. After that date, you’ll be able to add the feature to your plan just like our other add-ons.

The average adult spends around 6 hours online each day –– and in these unprecedented times, with people working remotely, that stat is likely to be even higher.

People value the ease and speed that social media provides when it comes to customer service.

90% of customers rate an “immediate” response as important or very important when they have a customer service question. 60% of customers define “immediate” as 10 minutes or less.

HubSpot Research

Social Inbox allows you to keep an eye on your incoming messages as you’re managing your other social media tasks in SmarterQueue, so you can deliver responses quickly and keep your customers happy. πŸ™Œ

How Does Social Inbox Work?

Prepare for your day-to-day social media tasks to become a breeze!

Social Inbox allows you to read and respond to all your Facebook messages and Twitter DMs in one place β€“ without leaving SmarterQueue. 

Social Inbox
  • Keep your customers updated with swift, efficient responses 
  • Save time by saving your frequently-used replies or phrases as Snippets
  • No more switching between profiles or tools –– manage all your Facebook messages & Twitter DMs in one unified Inbox. 

Note: When using a third-party tool to respond to messages, Facebook only allows you to reply within 24 hours of the message being sent. We like to think of this as a challenge πŸ† to deliver speedy responses and earn your ‘very responsive’ badge (15 minutes or less!)

Enjoy Social Inbox for free until 1st July 2020.

If you’re a SmarterQueue customer, you’re all set – it has automatically been added to your account. Go try it out! πŸ™Œ

To get started, just head to ‘Inbox‘ in the top menu. All you need to do is choose which social profiles to add, and grant the new permissions required to access your messages, then you’re set!

Not a SmarterQueue customer? We’re offering a completely free 30-day free trial of our complete social media management platform. Get started now!

During these uncertain and unprecedented times, we hope this goes some way to making things for your business run a little bit smoother.

If you find the Social Inbox useful, let us know! We love hearing all feedback, good and bad.

Read our tips on how to adjust your social strategy during the coronavirus pandemic.

Suzie Ryan

Suzie is a Content Marketer for SmarterQueue based in London, UK. She loves helping brands and businesses find their voice through content and storytelling; and is particularly fond of the creative possibilities of social media as a platform. When she’s not writing, she’ll be found somewhere in North London, seeking out the bars that serve G&Ts in goblets. 🍸